Why We Make Returns

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As an on-demand retail return service, we understand why people don’t want to make returns. From long lines, to parking fees, to limited free time, there is no scenario in which returns are an easy task. While we know this struggle all too well, we want to know why returns are being made in the first place.

RETURNRUNNERS SPOTLIGHT CORNER

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Meet Susan Alexandra, the talented and creative New York-based jewelry and handbag designer. We chatted with Susan about the inspiration for her whimsical designs, how she fell in love with jewelry, and being her own boss. Check out what she had to say:

The Modern Wedding Registry - Say "I Do" to ReturnRunners

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How has the wedding registry stood the test of time?  First popularized in the 1920s by the department store Marshall Field's, this structured method of gift-giving is still an American wedding staple. But now the game has changed.
 

You Do NOT Want To Miss This: Our Favorite Summer Sales

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Picture this: you walk into your favorite store. Your eyes are drawn to the sweater you’ve been eyeing online for weeks. It’s finally your time to buy it. It’s on sale.

Attention all shoppers! ReturnRunners is here to keep you updated on all the best upcoming sales. Get your credit cards ready, and start shopping. Click "Read More" to get the full list!

What's stopping shoppers from making returns?

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Returns are a fundamental part of the retail world. However, the current returns process for retailers and consumers alike remains fragmented and creates legitimate frustrations on each side. Retailers experience significant repurposing costs due to multiple-touches, lack of data or information, and return fraud. Consumers find making returns too laborious, letting unwanted items sit in their closets for months at a time (which also creates significant losses for retailers, who, when those items finally do get returned after several months, have to issue a refund at full-price, and are only able to resell that item for a fraction of its original cost)...