What's stopping shoppers from making returns?

Women with shopping bags

Returns are a fundamental part of the retail world. However, the current returns process for retailers and consumers alike remains fragmented and creates legitimate frustrations on each side. Retailers experience significant repurposing costs due to multiple-touches, lack of data or information, and return fraud. Consumers find making returns too laborious, letting unwanted items sit in their closets for months at a time (which also creates significant losses for retailers, who, when those items finally do get returned after several months, have to issue a refund at full-price, and are only able to resell that item for a fraction of its original cost)...