Frequently Asked Questions

What is the cost for ReturnRunners' service?

We charge a $9.99 service fee for each request (includes one item).  If you need to add additional items to your return request, you may do so at an additional cost of $0.99 per item. 


How do I know I can trust my merchandise with this service?

ReturnRunners applies a rigorous screening process before accepting any Runners onto our platform.  We enroll each Runner into a training program to ensure customer service and support excellence. ReturnRunners is bonded and has strong insurance protection in the event that an item is lost or stolen.


What are your hours?

ReturnRunners is available to pick up your items from 8am - 6pm, seven days a week.  You may select a two-hour window that is most convenient for you.  We will match you with a Runner from our team, who will be at your specified address within that timeframe.


How do I create an account?
You can download the ReturnRunners App on iOS or Android devices, and create an account using your Facebook authentication or email address to sign up!


What stores does ReturnRunners offer returns to?

For right now, we are offering returns to a select group of stores listed on our App.  If the store you need to make a return to is not yet listed on our app, you may select the "Other" option.  We are happy to make the return for you on a best efforts basis, but cannot guarantee that we will be able to successfully return your item due to the store's return policy. ReturnRunners is an independent business and is not necessarily affiliated with, or endorsed or sponsored by specific retailers mentioned on our App.


ReturnRunners isn't yet offered in my zip code.  How can I still use the service?

Although we may not offer service in your zip code now, we may expand to your area soon! To be notified when we start offering service in your zip code: 

  1. Go to our service area page
  2. Enter your zip code
  3. Click Get notified when we expand to your area