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Why choose ReturnRunners

It's quick and easy! Our trained, professional network of white-glove Runners are at your service to help facilitate the ultimate post-purchase experience for your customers.

Let us help you deliver a post-purchase experience unlike any other:

ReturnRunners is a white-glove retail concierge platform that combines the convenience of e-commerce with the individualized attention of a personal shopper.

We help your brand win favor with customers by offering a menu of on-demand concierge services that we can facilitate on your behalf. Our Runners are available between 8am and 8pm, every day, in order to accommodate even the busiest schedule and meet customers at their convenience.


Think of us as an extension of your brand. Our Runners are not your average couriers. We apply rigorous recruitment requirements when evaluating Runners to be added into our network. We compensate competitively in order to attract top-talent. Each Runner is enrolled in a mandatory orientation and training to ensure that the core objectives of the role are understood.

We are currently servicing Chicago, and are quickly expanding to select locations throughout the US. For further assistance, please email us at or request a consultation below!

How we help reduce the retail return headache

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Grow and retain Customer Base

  • Entice new customers with a hassle-free, on-demand return options

  • Nurture relationships with existing customers through a white-glove service


Streamline in-store staffing

  • Allow sales personnel to focus on selling and not on returns

  • Consolidate return drop-off options during non-business hours

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Maximize Revenue Recovery

  • Reduce number of touch points to resale destination

  • Decrease the amount of fraudulent returns through our verification process

Check out our recent feature in Forbes, highlighting how we’re transforming the returns industry on behalf of retailers:


Sample list of stores our customers are requesting returns to: